The Blog

Brand Loyalty - Trust and Loyalty, Purchasing on Stripe

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Here’s the truth most eCommerce founders don’t want to admit: you can’t buy loyalty. You can buy traffic, attention, and even repeat purchases, but genuine brand loyalty that drives customer retention can’t be built with discounts and points. Still, a lot of brands try. They launch loyalty apps, referral programs, or VIP clubs to drive […]

Alternatives to Loyalty Apps: Building Customer Retention Organically

Brand Strategy

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I pride myself on making quick decisions. But at a business conference in Orlando? I spent a full 48 hours debating going to Disney World vs. Universal Studios for my one day off. Ridiculous, I know.  I was weighing ride intensity, crowd levels, vibes, thrills—the works. I ended up choosing Universal for one reason: the […]

Small business candles with packaging materials on desk with flowers and scissors and candle

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You’d be amazed how many “eco-friendly, sustainable” products aren’t. Building my second business, The Kind Pet, I’ve had a front-row seat to all the ways sustainability gets twisted, stretched, and greenwashed until it’s barely recognizable. I’ve talked to plenty of suppliers who swore their materials were natural—until I asked a few deeper questions and found […]

More planet, less plastic bag with picnic and sustainable containers

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Maggots. That’s what I remember most.  When I lived in Toronto, composting was easy. My apartment building had a system built right into the garbage chute. I separated my food scraps, tossed them down the chute, and felt good knowing they were handled.  It was easy, convenient, and honestly? Kind of satisfying. Then I moved […]

Woman with olive brand shadow on wall

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I get it – you want a an eCommerce website that looks good and doesn’t take a million hours (and two dozen YouTube videos) to set up. So you hop on Etsy, thinking, a gorgeous theme for half the price of a Shopify store? STOP. Do not pass go.  I’ve been there, searching for a […]

Browsing homepage of Shopify main site

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If you’ve landed on this post through Pinterest or Google, let me be upfront: this isn’t your typical Shopify store launch checklist. Hundreds of checklists will walk you through the fundamentals. But setting up your store is only the beginning.  And most guides?  They skip over the tools and strategies that move the needle for […]

Woman in front of window writing in an open journal

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How many times have you landed on an online store, only to be suddenly ambushed by a pop-up screaming, “Join our loyalty program now! Earn points! Get rewards! Be loyal!” It’s like being accosted by a overly enthusiastic salesperson who just won’t take no for an answer. It’s a common sight, but have you ever […]

Woman standing outside of door frame texting on cell